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| Frequently Asked Questions |
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Q: I have a question about a product. Who should I call
for assistance?
A: Our friendly customer service
team has easy access to our products at all times and will be happy to
answer your questions about fabric, color, style, delivery, size or
anything! Contact us by e-mail at
info@e-bayou.com or call us at 1-800-222-8164. Our customer
service hours are Monday - Friday, 8:00 a.m. to 6:00 p.m. |
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Q: I saw a product in your catalog but don't see it on
your web site. Can I still order it?
A: Occasionally you'll find items in our
catalog that are not on our web site. Don't worry, you can still order items
by calling our customer service representatives at 1-800-222-8164, 7 days
a week, 8:00 a.m. to 6:00 p.m. |
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Q: How do I find product(s) I'm looking for?
A: Shopping at Uniforms by Bayou online
is easier than ever before! We've organized our products into departments so
you can go directly to the types of uniforms you're interested in without
having to dig through page after page of items that might not be as
interesting to you. So, if you're in the mood browse by style within each
department. |
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Q: How do I know if a product I see on your site is in
stock?
A: If you have our print catalog,
you can also search by item number! Just type the item number into the
search field at the top of the site and click on "GO". If you can not find
the item you're looking for, it may be temporarily unavailable, but you can
still place your order with us by calling 1-800-222-8164 and when our
inventory has been replenished we will ship it to you immediately. |
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Q: Do I have to pay sales tax?
A: Yes, sales tax is collected for delivery in the states of Louisiana and Alabama. |
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Q: How do I complete a purchase online?
A: When you are ready to complete your
purchase, you can proceed to the shipping and billing information pages by
clicking on "checkout" at the top of any page on our site. The shipping
charges and total order amount will be posted when you reach the checkout
page. Simply enter the shipping address and click on "continue" to proceed. |
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Q: Is shopping online at Uniforms by Bayou secure?
A: Yes, shopping online with Uniforms by
Bayou is secure. When you see a padlock in the lower left hand corner of you
browser and the URL begins with "https" The page you are on is secure. |
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Q: Can I order online without a credit card?
A: We can currently only accept online
orders placed with a major credit card. |
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Q: Can I mail, phone, fax or e-mail my order?
A: No matter how you like to shop,
placing your order with Uniform by Bayou is easy! Although we use a secure
server to protect your personal information, we understand that not all
customers are comfortable using a credit card online.
Order by phone: Call our convenient toll-free phone number 24 hours a
day, 7 days a week at 1-800-222-8164. You'll need to have your item
numbers handy.
Order from our catalog by fax: Fax your completed order form anytime,
to 1-800-388-0234. Remember to include all item, pricing and shipping
information on your order form. Also include daytime and evening telephone
numbers so we can contact you if we have any questions about your order (we
will not use your phone number for any other purpose). If your ordering for
a hospital or Institution, simply fax or mail us an authorized purchase
order and we will confirm it's receipt within 24 hours. Please provide your
fax number for confirmation.
Order by mail: If you have our print catalog and prefer to order by
mail, simply fill out the order form and send it to us at the address
printed on the order envelope. Don't forget to include payment or credit
card information so we can quickly process your order. If your envelope is
missing, send your completed order form and payment to the following
address:
Uniform by Bayou
13488 Seymour Myers Blvd.
Covington, LA 70433
IMPORTANT NOTE ON ORDERING VIA E-MAIL: Please do not submit your
order or any personal information, especially credit card information, via
e-mail. E-mail is not secure and your data can be exposed or intercepted
rather easily. For this reason we do not accept orders via e-mail. |
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Q: Can I save my shopping cart if I'm not ready to check
out?
A: If your browser is set to accept
cookies, your shopping cart will be saved automatically if you leave our
site without completing a purchase (or if your browser or computer crashes).
To retrieve your saved items, access our web site from the same computer you
used when you added the items to your cart, and click on the view basket
link on the top menu bar of most pages on our site. You can read more about
cookies below. |
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Q: What are cookies and what do they do?
A: Cookies are small bits of data that
are sent by web sites to your computer. They are usually stored on your hard
drive in a text file (often called cookies.txt. All cookies that have been
sent to your computer will be stored in the same field). Cookies are often
used to remember individual visitors when they return to the site, and to
remember or save items that have been added to the shopping cart (from the
same computer where the cookies were placed). Cookies can not read your
e-mail address or any other personal information about you; nor can they
read or see any files on your computer. Cookies can greatly enhance your
online shopping experience and make the web more fun to surf! |
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Q: How do I set my browser to accept cookies?
A: You can choose to set your browser to
always accept cookies, to warn you before accepting a cookie, or to never
accept cookies. If you plan to shop online a lot, you may want to set the
browser to always accept cookies. Some sites use quite a few cookies so they
can remember your preferences and offer customized content. As you surf
their sites, you will be asked to accept cookies frequently if you have set
your browser to warn you before accepting a cookies.|
If your browser is Microsoft Internet Explorer...go to the "View" menu at
the top of the browser window and click on "Internet Options". Then click on
"Advanced" and scroll down the list to Cookies. To accept cookies, set your
browser to "Prompt before accepting cookies" or "Always accept cookies".
After you change the setting, click OK to save it.
If your browser is Netscape or Netscape Communicator...go to the "Edit" menu
at the top of the browser window and click on the "Preferences". Click on
the word "Advanced" (not the + sign). To accept cookies, set your browser to
"Accept all cookies" or "Warn me before accepting a cookie". After you
change the setting, click OK to save it. |
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